Upgrading to new technology often requires an investment. This is especially true when it comes to business phone systems. However, VoIP phones offer businesses various benefits that help offset the initial costs. One of the most significant savings is on long-distance calls. This is because VoIP calls are routed through the Internet instead of landlines.
Cost
A business that uses VoIP phones will save on monthly fees for domestic and international calls. Call rates are far lower than traditional landline phone services and can shave up to 90% off of an organization’s total monthly bill. Moreover, the equipment required to use a VoIP system is far less expensive than traditional landline phone systems. Often, businesses must invest in an analog telephone adapter (ATA) for their desk phones. This is in addition to many VoIP service providers offering plans with no additional charges beyond a monthly subscription. Calls are billed per second, meaning you only pay for the time your employees spend talking to customers and colleagues. Moreover, mobile apps allow your team members to take incoming calls on the go – even when they are away from their desks. This can significantly boost productivity while allowing you to serve your customers more efficiently.
Quality
When you use VoIP, calls travel over your Internet connection, so you’ll avoid paying long-distance fees. This especially benefits international companies, as global rates can increase quickly. VoIP calls trip over the Internet in small, separate data packets that are put back together at their destination. This allows audio transmission over a shorter distance and helps prevent sound delays. This process is often improved using high-quality hardware, such as headsets with good microphones and durable cables. Regularly testing your network and equipment ensures the best possible call quality.
Another benefit of VoIP providers like Ooma / VoIP phones is that it allows businesses to scale up as they grow. Adding new lines is easy without investing in additional infrastructure or hiring more employees. This helps to keep costs down and frees up money that can be used for other investments, such as software upgrades or a building update.
Convenience
Unlike conventional phone systems that rely on copper lines or circuits, VoIP uses your existing Internet connection to deliver voice and video calls. As long as your business has a quality Internet service with low latency and sufficient bandwidth, voice calls are crisp and clear without lag or dropouts. In addition to direct costs like hardware, VoIP reduces indirect expenses associated with scalability. There is no need to install new hardware or PBX systems to accommodate additional employees, and you can add team members by simply accessing the account dashboard. Business VoIP services also feature a host of advanced call transferring and auto-attendant features that can enhance your company’s image and boost staff efficiency. For example, suppose you serve customers in Oregon while your office is in Charlotte. In that case, an auto attendant can let customers assume your firm is local and make it sound larger than a one-person operation. This is important for small businesses that want to project a corporate image while remaining approachable.
Flexibility
VoIP systems use special IP phones that look and work like a normal phone but slot into an ethernet port in your router instead of a standard phone connector. For this reason, your team can easily travel with their VoIP phones and continue to work on the go while keeping in touch with clients. VoIP also eliminates expensive long-distance fees for business calls by routing them over your internet connection. Using VoIP means your company can scale up without worrying about expensive hardware and wiring costs. Additionally, a VoIP system is easy to troubleshoot, meaning you can easily fix the problem with a simple call to your provider. This flexibility helps you save money on maintaining additional hardware and paying for an extra receptionist to cover the increased volume of callers. These savings can then be reinvested in your company to grow even faster. This is an especially attractive option for call centers, making adding new lines much easier and quicker than traditional PBX systems.
